Terms

Terms of service

Last updated: 2026-07-02

Plain-language summary

• You're responsible for what you put into the API.
• We're responsible for keeping it up and keeping your data safe.
• Either side can end things with 30 days notice; sooner if someone misbehaves.
• No warranties we can't keep. No liability beyond what you've paid us in the last 12 months.

The actual terms

By using Plurism you agree that (a) you won't use it to send spam, abuse, or anything illegal in Australia or your jurisdiction; (b) we'll provide the service on a best-effort basis — published response-time targets become contractual only when paid tiers launch; (c) rate limits exist and we enforce them; (d) we can suspend accounts for abuse without refund.

Warranties and liability

The service is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded under the Australian Consumer Law. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the amounts you have paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential loss, or for loss of profits, revenue, or data.

Termination

Either side can end the agreement with 30 days written notice — or immediately for material breach (including abuse, non-payment, or unlawful use). On termination you can export your data for 30 days, after which we delete it from live systems (backup copies expire on their 30-day cycle).

Your users' data

Content you send to the API often contains personal information about your users (support reporters' emails, waitlist signups, feedback, analytics events about your visitors). For that data, you are the controller and Plurism acts as your processor: we process it only to provide the service and on your instructions, we don't sell it or use it for our own purposes, and we notify you without undue delay (target: within 72 hours) if we become aware of a data breach affecting it. On termination we delete or return it as described above. We use the subprocessors listed in our privacy policy (currently Cloudflare and Resend); we'll update that list before adding new ones.

Analytics gets its own line: if you use Plurism Analytics, you're collecting data about your visitors through us — pageviews, custom events, optional identity stitching via an email or user ID you supply, and Stripe-derived revenue if you connect your Stripe account. You're responsible for your own privacy disclosures to your users and for obtaining any consent your jurisdiction requires for that collection. We keep raw events for 90 days and daily aggregates for roughly 15 months (the revenue ledger is kept), and we'll assist with any data requests your users send you — the details are in our privacy policy.

Refunds

Monthly subscriptions are prorated on cancellation. If you're unsatisfied within 7 days of your first payment, email hello@plurism.dev for a full refund — no questions asked.

Shutdown commitment

If Plurism ever winds down, account holders get at least 90 days notice, a final billing cycle refunded, and a working data-export script targeting your own CF account.

Governing law

Victoria, Australia. Courts of Victoria have exclusive jurisdiction.